An Hour Well Spent: How to Give Your Customers a 'First Class' Experience

Event Information

05 September 2017
8:00am - 9:30am

Doncaster Racecourse
Leger Way
Doncaster
DN2 6BB

Event Details

Shannan Errington
01302 640 100
serrington@doncaster-chamber.co.uk

Members: FREE
Non Members: 15.00 excl VAT

Sorry, the date for this event has passed.


Event Sponsor

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Ted Stone of Customer First UK, The National Standard for Customer Service in the UK, will be joining us at this session to present his message about giving your customers a 'first class' experience.

Ted has held senior management positions with blue chip companies on both sides of the Atlantic. From Las Vegas to London, he has led organisations through the critical journey from being responsive and reactive to being truly proactive and customer centric.

This event is for anyone who needs to review and improve their customer service offering...

  • Do you understand who your customers are and what they expect from you?
  • Do you understand 'levels of service' and how they relate to your business?
  • Can you identify signals that your customers are unhappy with your current service offering?
  • Do you know how to make a customer turn to social media to praise your efforts?

This session will help you with all of those questions and more.

Previous delegates of Ted's presentations have praised him as being 'Brilliant, really informative', 'Exciting, different, entertaining' and 'Very engaging'. Join us at this session to see for yourself!

Still wondering why you should attend? Here's what previous An Hour Well Spent attendees have said about the event...

"The duration of the event was perfect. Timing at the beginning of the day is great"

"Enjoyed it, thank you!"

"Definitely a morning well spent!"

"A great opportunity to network"

Delegates will have the opportunity to network over a beverage before the presentation begins.


Click here to view the Terms and Conditions of Booking


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