06 March 2018
This event is sponsored by
Gavin Scott of Loaf Training will be joining us to deliver this memorable event on how to achieve Customer Service Success.
Gavin is an associate member of the Professional Speakers Association; his seminars are the perfect combination of thought leadership, theory, insight, humour and anecdote. Each is crafted specifically for the audience, guaranteed to make people really stop and think.
This one hour session will provide you with an overview of the current customer service landscape, how it has changed over the years and what this means for your business.
Customers are less trusting these days as a result of various significant events that have taken place. This decrease in trust has increased the challenge of providing customers a great experience, but don’t worry! You can overcome this challenge with the speed and ability to resolve their queries quickly.
There are four key steps that you can adopt to help you to overcome this challenge; at this interactive and informative event Gavin will provide you with an overview of what these steps are, along with handy hints and tips of how you can implement them into your organisation.
Still wondering why you should attend? Here's what previous An Hour Well Spent attendees have said about the event...
Delegates will have the opportunity to network over a beverage before the presentation.